You can't be on every support call. Now you don't have to.
Saaransh listens to every support call, writes a clear summary onto the ticket, and every morning hands you the short list — which customers are slipping, which issues keep repeating, and which agents need a hand. No re-listening. No QA scorecard.
From Enjay — the team behind Sangam CRM. Since 1999.
The support blind spot
You QA maybe one call in a hundred. The other ninety-nine decide whether customers stay.
Your team handles hundreds of support calls a day. Quality gets checked on maybe one in a hundred — by hand, after the fact. So the customer who's quietly fed up, the same complaint surfacing all week, the agent who needs help — they're in the ninety-nine you never hear. You're judging service quality from a sample too small to mean anything.
the churn you don't see coming
The service gap
Across every support call — not a 1% sample — here's what QA never showed you.
Quietly leaving
Repeating complaints
Hidden 99%
Agent to coach
The relief
Open your CRM, and you already know which customers are slipping away today.
After every call, Saaransh writes the summary straight onto the ticket — what the customer needed, what went well, what to flag. No one re-listens. Every morning, you get the short list: the customer who sounds ready to leave, the complaint that keeps coming back this week, the agent struggling with the same thing. Each one arrives with the evidence attached — so you act in minutes, not after the cancellation email.
No scores. No rankings. No leaderboards. Just what happened — and what to do next. Every flag carries its proof, so it's coaching, never an accusation.
Adoption
Agents quit the tools that police them. They keep the ones that help them.
Roll out one more thing that watches your agents and they'll resent it within a week. Saaransh is built to be the one they're glad you brought in — because it takes work off their plate, not adds it.
Less admin
Nothing to remember
Credit for good calls
No QA-warden
Proof, honestly
Built by Enjay. Proven on our own support team.
Saaransh is new, and we won't dress it up with logos we haven't earned. What's true today: it's built by Enjay — the team behind Sangam CRM and Synapse telephony, with 5,000+ customers across India since 1999. That's Enjay's footprint, not a Saaransh user count. And we coach our own support team with Saaransh, every single day. We felt this blind spot ourselves before we built the fix.
Built and used every day by Enjay's own support team.
Your data
Built to be trusted with your conversations.
- De-identified before analysis — identifying details are stripped before anything goes to AI.
- Only the recording is analysed — no other customer details leave the CRM. Everything else stays at the CRM level.
- No scoreboard, ever — coaching insight with evidence, not surveillance of your people.
Full data-handling details shared on request.
How it works
Three quiet steps. No black box.
- 1Listen
Every office and mobile support call is captured. You already do this.
- 2Understand
Saaransh turns each one into a clear, structured summary.
- 3Surface
Every morning, the at-risk customers and agents that need you land in your inbox or CRM.
Questions, answered